Refund Policy
At Healthline Medical Diagnostic, we are committed to providing accurate and reliable medical testing and examination services. To ensure the smooth operation of our facility and maintain fairness to all patients, we have implemented the following No Refund Policy for all payments made for our services.
1. No Refunds for Services Rendered
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All payments made for medical tests, diagnostic procedures, and consultations are non-refundable once the service has been provided.
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Refunds will not be issued due to dissatisfaction with the results, as medical reports are based on scientific analysis and laboratory testing.
2. Appointment Cancellations and No-Shows
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If a patient cancels or fails to attend a scheduled appointment, the payment will not be refunded.
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Rescheduling may be allowed based on availability and at the discretion of the management.
3. Payment Errors and Duplicate Transactions
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In case of an accidental duplicate payment, please contact our billing department immediately with proof of transaction.
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Refunds for duplicate payments will be processed after verification and may take 3 business days to reflect in your account.
4. Service Unavailability
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If a test or service is unavailable due to unforeseen circumstances on our end, we will offer the option to reschedule the service.
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If rescheduling is not possible, a refund may be considered at the management’s discretion.
5. Exceptional Cases
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Refunds may only be considered in rare cases of administrative errors, incorrect billing, or failure to provide the agreed-upon service due to reasons attributable to us.
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Any request for a refund must be submitted in writing to our customer service team with supporting documents.
In the event a refund is requested for a DNA test, the following conditions apply -
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No refunds will be provided once testing has commenced.
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Only a partial refund will be provided after samples are handed over to our facility or after samples are collected at our facility (prior to testing commencement).
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LKR 8,500/- admin fee will be charged by Healthline Medical Diagnostics as a fixed amount and only the balance will be refunded back to the client.
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The above LKR 8,500/- admin fee is for the testing of two individuals. An additional LKR 7,000/- admin fee will be charged for each additional individual tested before the balance is refunded.
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Refunds will be sent back to the client only via a bank transfer.
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Proof of original receipt or deposit slip will need to be provided before a refund request.
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In the event of a successful refund, if the client requests the test be done again, no discount or reduced rate will be provided.
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Healthline Medical Diagnostics reserves the right to withdraw refunds where they see fit and change the above conditions without prior notice.